License activation reset for the purpose of re-imaging the disk on which PDF-eXPLODE was installed or moving the license to a different PC. Self-service using resources provided on the product website.Following that period, free support will consist of the following services only: We provide three basic types of support for PDF-eXPLODE processing issues.ĭuring the 45-day evaluation period and the first 60 days after purchase, you are entitled to free priority support. If your account is supported by an external IT service, please ensure they are aware of this rule. No variation to this rule will be entertained. Ĝustomer database lookup/update of contact information, license ID and passwordĪny operating support email requests from Monday 15 August 2022 must be covered by an annual support plan or a per incident paid support.Providing a download link of the purchased version of PDF-eXPLODE setup program.IMPORTANT NOTE IN REGARD TO ON-GOING SUPPORT FOR PDF-EXPLODEĮffective 15 August 2022, in the absence of a paid support plan, 3000AD Systems will only respond to emails requesting the following services: Īll bugs can be reported (regardless of support plan license) by email to providing us with details of how to reproduce the bug and any screenshots. Other suppliers I have dealt with sometimes take days to respond to a support call."įor those with a Priority Support Plan license or during evaluation or the first 60 days after purchase, if you have any difficulties, errors or bugs when running PDF-eXPLODE, you can forward those issues with as much detail as possible to: E-mails are generally responded to within 24 hours. Allowing for the time difference,Įvery e-mail I have sent – and there have been quite few – has always been answered straight away with good sound advice. I would certainly recommend it to others on the basis that it does what it is supposed to, is very configurable and the support in the initial set-up and learning curve is second to none. "PDF-eXPLODE is an excellent piece of software. Steve Coates : Snr Officer, New Zealand Educational Institute, NZ In addition the support and advice from Mark is gold standard." It has saved hours of work or meant that jobs could go ahead that otherwise would have been dropped. "As a user of PDF-eXPLODE for many years, I can honestly say that it does exactly what it says on the tin. "Can’t say enough positives about the product, company and particularly Mark Fonseca simply put, a perfect 10!"Īndy Hopkins : Wayland, Massachusetts, USA You couldn't find a company anywhere with service as good as Mark offers"Ĭonnie Staley : Port Of Olympia, Olympia, WA, USA "The best customer service - if you're in the US and concerned about doing business with an Australian company don't be. When you have an issue or a "how-do-I-do-this" question, you will get a precise and accurate response within the shortest possible time sometimes within 1 hour but never over 24 hours. All good software will always merit excellent first-rated support and that is what you have with PDF-eXPLODE. Good Software Comes with Very Good SupportĪny Software is only as good as the support it comes with.
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